Repeated changes to program complicate process of getting loans forgiven, raise prospect of costly errors; ‘looks like the bar exam.’

From The Washington Post: “Pushed by employees in some cases, and in others by a fear of losing customers, corporations are being forced to examine their roles in perpetuating inequalities in hiring, pay and promotion, fostering toxic workplace cultures and consumer discrimination. “

Starbucks’s shift reflects the decisions facing big businesses navigating calls to support racial justice amid the national outcry stemming from George Floyd’s killing, as well as to devote more attention and funding to increasing diversity and tolerance within their workplaces.

Hospitality in the coronavirus era encourages thumbs-up instead of smiles; ‘There’s always eyes on me.’